Schedule:
Date: Thursday, February 13, 2025
Time: 12:00pm - 12:45pm
Location: Grand Ballroom C, 3rd floor
Free for all badge holders
CX Lens: What Does Your AI Workforce of the Future Look Like?
Enterprises are under pressure to deliver next-gen customer service experiences, and as a result, many are turning to AI Agents, powered by Generative and Conversational AI. Join an interactive roundtable discussion with like-minded Customer Service and CX leaders around the intersection of AI and real-world challenges. Hosted by Gartner and Forrester Conversational AI leader, Cognigy, share and hear real-world stories about how AI is transforming CX and catapulting ROI, and get inspired about how to form your AI workforce of the future.
Why Attend This Special Workshop Session?
- Actionable Strategies: Gain practical, real-world examples of how AI is transforming customer experience (CX) and driving measurable ROI in contact centers.
- Peer Networking: Engage in an interactive discussion with other CX leaders to exchange challenges, solutions, and ideas in a collaborative setting.
- Expert Guidance: Learn from Cognigy, recognized as a leader in Conversational AI by Gartner and Forrester, to stay ahead of AI trends and best practices.
- Strategic Inspiration: Explore innovative ways to leverage Generative and Conversational AI to build a future-ready AI workforce that enhances both customer and employee experiences.
- Future-Proofing: Understand how to integrate next-gen AI technologies NOW into your contact center to meet rising customer expectations and business pressures.
- Industry Benchmarking: Compare your organization's AI journey with peers to identify opportunities for improvement and innovation.
Moderator:
Hardy Myers
SVP of Global Partnerships at Cognigy
