Co-hosted by
  

AGENDA

Days


Tracks

Tuesday, February 13, 2024
Wednesday, February 14, 2024
3:30pm
Wednesday - 2/14/24
Solutions Theatre (Hall A Theatre, 200 Aisle)
Solutions Showcase - Future-Proofing Your MSP: Embracing Virtualization at the Edge for Scalability and Innovation
SS-01
GM Americas and VP of Sales
Telco Systems
The edge is here, and it's brimming with potential for MSPs. But, navigating this new frontier, particularly when it comes to edge connectivity, can feel overwhelming. In this session we’ll cut through the hype, equipping you with actionable strategies to leverage edge virtualization effectively. We'll break down complex concepts into actionable steps, empowering you to understand the edge connectivity landscape and identify opportunities. We’ll discuss how to tailor your approach to the specific connectivity requirements of each edge deployment, and overcome common challenges. Master crucial topics like security, privacy, and operational considerations for edge connectivity—including latency, bandwidth, and reliability—to confidently unlock the power of edge computing and future-proof your MSP business.

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  Solutions Theatre
4:00pm
Wednesday - 2/14/24
Solutions Theatre (Hall A Theatre, 200 Aisle)
Solutions Showcase: Redefining Technical Support Efficiency in a World Focused on Automation and AI
SS-02
CEO
eProc Solutions
Witness firsthand how service desk teams can resolve tickets in under one minute without remote control. See eProc software in action, challenging industry norms by excelling where automation and AI fall short.

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  Solutions Theatre
4:30pm
Wednesday - 2/14/24
Solutions Theatre (Hall A Theatre, 200 Aisle)
Solutions Showcase - Quit Bothering Your Customers: Using Automation to Minimize MTTR and Drive Customer Satisfaction
SS-03
It’s rather amazing that in 2024, there are still devices out there where rebooting will fix over 60% of issues. It should be a quick fix, but for customers with distributed locations and non-technical staff, that’s not always the case. Think about a retail location. They rely on their internet connection to process transactions, but if their cable modem goes down, you need to verify power and reboot the modem before you can dispatch the carrier. This means taking a salesperson off the floor for 15-20 minutes to find the modem, unplug it, wait, plug it back in and then tell you what the lights are doing on the front of the device. (I was annoyed just typing that sentence; how do you think the store employee feels?) Cable modems are just the beginning. Most network gear needs to be rebooted as part of your tier 1 troubleshooting. Edgeboot is fully programmable to monitor whatever endpoints you desire and take the appropriate action based on your needs. Need console access into a router, firewall, switch, server, etc.? Just log into your portal and start an SSH session. Deploying Edgeboot has allowed Granite to fix 62% of our customer carrier issues in under 10 minutes, fully automated, no support team needed. The other 38% of Granite tickets are automatically generated by Edgeboot to the carrier without human involvement. This has allowed our support team to address issues that do require human intervention much more quickly. Edgeboot can allow your existing team to minimize MTTR, and address your customers in a more timely manner.

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  Solutions Theatre
5:00pm
Wednesday - 2/14/24
  Solutions Theatre
5:30pm
Wednesday - 2/14/24
Solutions Theatre (Hall A Theatre, 200 Aisle)
Solutions Showcase - Why Rumble Decided to Take on and Disrupt the Cloud Industry (After We Disrupted the Video Streaming Industry)
SS-05
VP Enterprise Sales
Rumble Cloud
VP Enterprise Sales
Rumble Cloud
Rumble’s video platform has exploded over the last three years with its monthly active users growing to nearly 60M and becoming a premier player in the video streaming space. Built on the video platform backbone, now Rumble is taking on Cloud by building out independent infrastructure to tackle the industry's unfair and unpredictable pricing strategies and to offer an alternative to the Big Tech giants with a Cloud alternative free from the worry of cancellation. Join this session to learn how and why we created Rumble Cloud and how you can join our mission to break free from the shackles of Big Tech.

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  Solutions Theatre
6:00pm
Wednesday - 2/14/24
  Solutions Theatre
Thursday, February 15, 2024
11:30am
Thursday - 2/15/24
Solutions Theatre (Hall A Theatre, 200 Aisle)
Generative AI Solutions - Using AI for Defect Detection and Object Detection
SS-07
CEO
Brightpoint AI
This session explores the impact of AI in Defect Detection for Manufacturing. Showcasing our Defect Detection solution in textile manufacturing, we show you how AI revolutionizes real-time defect detection, optimizing production and improving manufacturing quality processes. Also, learn how AI can be used in various use cases for Object Detection. Join us to discover how AI is reshaping quality control and sustainability in diverse industries.

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  Solutions Theatre
12:00pm
Thursday - 2/15/24
Solutions Theatre (Hall A Theatre, 200 Aisle)
Generative AI Solutions Showcase - MobiDev
SS-08
Head of Business Development
MobiDev
  
  Solutions Theatre
12:30pm
Thursday - 2/15/24
Solutions Theatre (Hall A Theatre, 200 Aisle)
Generative AI Solutions Showcase - 8 Great Business Use Cases for Generative AI
SS-09
Chief Data Science Strategist
Mission Cloud
Are you interested in learning how Generative AI (Gen AI) can revolutionize various business processes? Don't miss this engaging session that will showcase eight innovative applications of Gen AI, demostrating how Gen AI can be leveraged for creative problem-solving, automating routine tasks, and generating novel solutions in areas ranging from marketing to product development. The aim of this session is to inspire and educate business professionals about the exciting opportunities Gen AI presents, setting the stage for a future where AI-driven innovation is a key competitive advantage.

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  Solutions Theatre
1:00pm
Thursday - 2/15/24
Solutions Theatre (Hall A Theatre, 200 Aisle)
MSP Solutions Showcase - Optimizing Managed Services with GFI AppManager: One Year of Innovation
SS-10
In just one year since its launch at MSP Expo 2023, GFI AppManager has transformed how over 1,100 MSPs run their business. Join us for a live demo and see how this powerful platform simplifies management, automates critical tasks, and delivers the insights needed to drive growth and client satisfaction. We'll share success stories and demonstrate how real MSPs leverage GFI AppManager to streamline their operations and improve their services. Plus, get a sneak peek at the advanced AI-powered features coming soon to GFI AppManager. Discover how you can harness predictive analytics and intelligent insights for an even greater competitive edge.

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  Solutions Theatre
3:00pm
Thursday - 2/15/24
Solutions Theatre (Hall A Theatre, 200 Aisle)
Future of Work Solutions Showcase - HCL Tech’s Next-Gen HXM Solution: Engineered for the Hybrid Workforce of Today & Tomorrow
SS-11
Strategy - GTM Director, North America
HCL Tech
Hear about and understand the data trends and challenges that are shaping the future of innovative workforce insights:
  • Productivity Insights
  • Talent Visibility
  • Tech Adoption Levels
  • Resources Utilization
  • Contract Billing Governance
Discover how Nippon's innovative solution elevate your workforce management coaching strategies.

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  Solutions Theatre
3:30pm
Thursday - 2/15/24
Solutions Theatre (Hall A Theatre, 200 Aisle)
Future of Work Solutions Showcase - Envision
SS-12
  Solutions Theatre
4:00pm
Thursday - 2/15/24
Solutions Theatre (Hall A Theatre, 200 Aisle)
Solutions Showcase - Revolutionizing IT Support: Rapid Resolution with eProc Control Center
SS-13
CEO
eProc Solutions
This session will showcase how eProc Control Center is transforming IT support. We will highlight its capability to enable Help-Desk technicians to resolve IT support tickets in under one minute, without remote control, user interference, or interruptions. This presentation will demonstrate how our solution significantly improves efficiency and streamlines the ticket resolution process.

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  Solutions Theatre
4:30pm
Thursday - 2/15/24
Solutions Theatre (Hall A Theatre, 200 Aisle)
Future of Work Solutions Showcase Session
SS-14
  Solutions Theatre

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